Returns can be made within 3 days of delivery. After that all sales are final.
You must contact Xtreme Fat Tire Bikes and Bike Parts via e-mail prior to returning products. NO EXCEPTIONS! Products must be in UNUSED, WORKING condition. All returns are subject to a 20% restocking charge. Shipping and handling to and from Xtreme Fat Tire Bikes and Bike Parts cannot be refunded. A copy of your invoice or packaging slip must accompany all returns. All products come with a 1 year Xtreme Fat Tire Bike and Bike Parts manufacturer's warranty which ONLY covers manufacturer defects.
Return shipping costs are the responsibility of the customer. Return products must be packed as they were received. Any damage to returned products from improper packing will be deducted from your refund. Please take extra care to protect your refund and insure your product with your shipper.
Damage in Delivery.
Should your package arrive damaged, please contact Xtreme Fat Tire Bikes immediately! We insure all of our merchandise in shipping. Please inspect your products carefully upon unpacking and take photographs of any damages to product during shipping.
Please see our Assembly Manual. If you are not confident in your mechanical skills on how to assemble the bike, please consult a bicycle mechanic. Improperly assembled bicycles can void the warranty.
Shipping Time -- Most orders received before 5:00 PM EST will ship within 5 - 7 business days, provided the product ordered is in stock. This will give us the time to assemble your bike to your specifications, thoroughly inspect your product, test for safety issues and properly pack your bike for shipping. We have learned from experience that rushing this process only results in possible malfunction and possible damage during shipping. Our goal is to minimize returns due to defective components and / or damage during the shipping process.
Xtreme Fat Tire Bikes and Bike Parts cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Xtreme Fat Tire Bikes and Bike Parts or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. We use Ground Shipping to save you money.
The Xtreme Fat Tire Bikes and Bike Parts Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
We will do everything in our power to honor the 1-year warranty on parts and ensure your
satisfaction with our products. If you have a defective part, you must return it to us before we can
send you a replacement part. A charge-back to your credit card company is not a method of
correcting a warranty issue as you already have your electric bike.
To issue a charge-back while in possession of the merchandise is considered FRAUD. And, because of the value of the merchandise is a FELONY in the state of Florida and South Carolina. We consider charge-backs as a form of theft when you already have your merchandise and will prosecute them to the full extent of the law where are company is located: Broward County, Florida.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, The Xtreme Fat Tire Bikes and Bike Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.